27/10/2023 (Kuala Lumpur, Maybank) - Maybank has unveiled a new feature allowing its customers to activate the Secure2u feature at any of its ATMs nationwide. This is available for those registering for Secure2u for the first time or on a new device.
The bank's move aims to curtail unauthorized transactions and fraudulent activities. This additional measure is a follow-up to the five principal steps Maybank initiated in July 2023 to combat financial fraud.
Datuk John Chong, Chief Executive Officer of Group Community Financial Services, mentioned that activating Secure2u via ATMs allows customers to take greater control over their online banking verification processes. "It entails a physical identity verification at the ATM, enhancing oversight on their accounts and safeguarding their money against fraud. We've made this procedure straightforward and user-friendly, keeping the customer experience in mind," he added.
To register for Secure2u, clients need to follow a two-step process: firstly, sign up for Secure2u in the MAE app; secondly, activate Secure2u using their debit, credit, or charge card PIN at any of the 3,000 Maybank ATMs at their convenience.
"After activating Secure2u through an ATM, customers can begin approving transactions after 12 hours. We continually review fraud trends and transaction patterns, so the cooldown period might vary to keep our customers protected," Chong elaborated.
He emphasized the significance of this measure as an added layer to deter fraudsters, ensuring only genuine customers can approve their Secure2u registrations.
With a vast network of ATMs spread across the country, Maybank ensures that customers have easy access to activate Secure2u. Maybank ATMs operate daily from 6:00 am to 12:00 midnight and are strategically located in branches, service centers, select shopping centers, petrol stations, train stations, hospitals, and more.
"At Maybank, we remain steadfast in our efforts to shield our customers' financial safety from scammers, taking all available measures to detect and block financial fraud. Besides regular audits and enhancements to fortify our banking system's defense against scammers, we're expanding our anti-fraud partnerships within the broader financial ecosystem, collaborating with telecommunication companies, e-wallet providers, and government agencies to halt scammers at every stage," Chong concluded.